Lipa Pole Pole terms and conditions
Version 1, dated 8 November 2026. These terms apply to every Lipa Pole Pole plan between Vignette Graphics Limited, trading as Vignette Printers (“we”, “us”), and the person named on the plan (“you”). You accept them by ticking the box on the website or signing the plan form, and by paying the deposit.
1. What Lipa Pole Pole is
1.1 A plan to reserve a machine by paying a deposit and the balance in instalments, then take the machine when it is fully paid.
1.2 It is a lay-by plan, not a loan or hire purchase. We charge no interest and no fees except those named in these terms.
1.3 Ownership and risk in the machine stay with us until you have paid in full.
1.4 If the machine is lost, stolen or damaged while we hold it, we replace it with the same or an equal model, or refund everything you have paid, as you choose.
2. Words used in these terms
2.1 Plan number: the LPP number in your plan confirmation. Price: the total price in your plan confirmation, including VAT and everything listed as included.
2.2 Paid: the money has arrived in our Paybill, Till or bank account. A screenshot or a forwarded SMS is not proof of payment until the money shows in our statement.
2.3 In writing: an email, or an SMS or WhatsApp message from our official numbers, +254 742 100 004 and +254 795 991 891. Working day: Monday to Friday, except public holidays in Kenya.
3. Who can use it
3.1 You must be 18 or older and give your full name, a phone number and your national ID or passport number. A business gives its registration number and a director’s ID.
3.2 One plan covers one machine. We may limit how many open plans one customer has, and may decline a plan without giving a reason.
4. Starting a plan
4.1 A plan request reserves nothing. The deposit must be Paid within 48 hours of the request, or the request lapses.
4.2 The plan starts when we confirm the deposit in writing, with your plan number, payment schedule and the version of these terms. Keep this confirmation.
4.3 Check your confirmation and tell us within 2 working days if any detail is wrong.
4.4 Changed your mind? Within 48 hours of paying the deposit you may move your plan and everything you have Paid to another machine, with no fee, unless we told you in writing that the order for an imported machine would be placed at once. Cash refunds follow clause 9.
5. Deposit, price and what is included
5.1 The minimum deposit is 30% of the Price. You may pay more.
5.2 The Price is fixed for the whole plan. It does not go up if our prices rise, and does not change if they fall or the machine goes on offer later.
5.3 The Price includes what the product page lists as included on the day of your deposit, such as training and installation in Nairobi. Anything else is quoted in writing before you pay the deposit.
5.4 For imported machines the Price includes shipping and clearing. We carry any change in exchange rate or freight cost.
6. Instalments
6.1 The balance is paid over 1 to 3 months, in the amounts and on the dates in your plan confirmation. Instalments are rounded to the nearest KSh 100, and the last one is adjusted so the total equals the Price.
6.2 Each instalment is due on the same date of the month as the deposit, or the last day of the month when that date does not exist. It is on time if Paid by 11:59 pm Nairobi time on that date. Send bank transfers at least 2 working days early.
6.3 You may pay early, pay more, or clear the balance at any time, at no cost. Any payment goes first to the oldest amount due, and the rest to the next instalments.
6.4 Every payment must show your plan number as its reference. A payment we cannot match is held until you send us the M-Pesa code or bank slip, and the plan is not late while we check it.
6.5 Any M-Pesa or bank charges on your side are yours. The amount that reaches us must be the amount due.
6.6 Someone else may pay for you. The plan, the machine and any refund stay yours.
6.7 We remind you 2 days before each due date. A reminder that does not reach you does not change the due date.
6.8 We accept payments only into the Paybill, Till or bank account in your plan confirmation, never into a personal number and never in cash. If anyone asks you to pay elsewhere, do not pay and call us.
6.9 A payment that is reversed, fails or bounces counts as not Paid.
7. Late and missed payments
7.1 You have 7 days’ grace after a due date, with no penalty. We charge no interest or late fees at any time.
7.2 During the grace period you may ask, once per plan, to move your remaining dates by up to 14 days. A new date applies only once we agree it in writing.
7.3 If an amount is still unpaid 30 days after its due date and no new date was agreed, we may cancel the plan under clause 9.2. We warn you in writing at least 5 days before.
8. Changes to the plan
8.1 You may switch once, before the last payment, to another machine of equal or higher price. The new machine’s price on the day you switch applies, and the difference is added to your remaining instalments.
8.2 If your model is discontinued or replaced, we offer the new model at your fixed Price when it is equal or better, or refund everything you have paid.
8.3 A plan can be moved to another person only with our written agreement and that person’s ID.
9. Cancellation, credit and refunds
9.1 You may cancel at any time by telling us in writing.
9.2 Lipa Pole Pole is a way to buy a machine, not a savings plan. If you cancel, or we cancel under clause 7.3, everything you have Paid becomes credit in your name, with no deduction.
9.3 You may use the credit within 12 months of the cancellation, at one time or several, for any machine, package or item we have in stock, at its price on the day you use it. If the item costs more, you pay the difference. If it costs less, the rest stays as credit until the end of the 12 months.
9.4 Instead of credit, you may ask in writing for a cash refund. We then refund what you have Paid, or the credit left, minus a cancellation fee of 10% of the Price, within 14 days. The fee is never more than the amount being refunded. Credit not used within 12 months is refunded on request on the same basis.
9.5 For a machine imported or ordered specially for you, once we have paid the supplier and told you so in writing, a cash refund keeps the deposit instead of the 10% fee.
9.6 You get a full cash refund with no fee, within 14 days, if we cannot supply the machine, if we cancel for any reason other than clause 7.3, if an imported machine is more than 4 weeks later than the latest date in your confirmation and you choose to cancel, or under clause 8.2.
9.7 Cash refunds go to the M-Pesa number or bank account the money came from, or to another account in your name that you give us in writing.
10. Handover, installation and training
10.1 Once the last payment is Paid, and for imports once the machine has arrived, we agree a handover date with you within 7 days.
10.2 Collect in person with the ID on the plan, or send someone with your written authority and a copy of your ID.
10.3 Check the machine at handover and sign the delivery note. Report any visible damage on the day.
10.4 Installation and the included training are free within Nairobi. Outside Nairobi, transport and accommodation are quoted in writing before you pay the deposit.
10.5 Please take the machine within 30 days of the agreed handover date. After that we may charge storage of KSh 500 a week.
10.6 The warranty starts on the handover date.
11. Receipts, records and your data
11.1 We send a receipt for every payment within 1 working day, a statement on request, and a tax invoice when the plan is paid in full.
11.2 We use your details only to run your plan, send reminders and meet our legal duties, under the Data Protection Act, 2019. We share them only with the payment providers that process your payments.
12. Complaints, changes and law
12.1 We may update these terms for new plans. Your plan keeps the version in your confirmation.
12.2 Complaints: info@vignette.co.ke or +254 742 100 004. We reply within 2 working days and aim to resolve within 14 days. If we cannot agree, either side may ask for mediation in Nairobi before going to court.
12.3 These terms and your plan confirmation are the whole agreement. If they differ, the confirmation decides amounts and dates. If one clause cannot be enforced, the rest still apply.
12.4 These terms are governed by the laws of Kenya.